Family Health Clinic Malvern
Your Complete Healthcare Practice
Join us on the path to a healthier you
Experience a new kind of GP clinic – one that truly puts you first
Patient Information Sheet
Family Health Clinic is a private billing practice situated in Malvern. Our mission is to provide consistent primary health care service for the entire family. We are looking forward to growing the clinic and attracting doctors with special interests in various areas of general practice.
Address and Contact Details
76 Glenferrie Road
Malvern, Victoria, 3144
Practice Opening Hours
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Mon- Fri: 08:30 am- 08:00 pm
Sat-Sun: 09:00am- 01:00 pm
Medical Staff
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Dr. Nadim Taoum – MBBS FRACGP DCH
Practice Principal -
Stella Kim
Registered Nurse
Non-medical Staff
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Tatiana Aoukar – Practice Manager
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Jessica Taylor – Receptionist
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Amanda Nguyen – Receptionist
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Faith Spencer – Receptionist
Our Services
| Child Health | Chronic Disease Care |
| Family Medicine | Health Assessment |
| Mental health Care | Immunisations |
| Skin checks | Minor Surgical Procedures |
| Travel Advice | Telehealth |
| WorkCover & TAC | Vaccinations |
After Hours Care
When our clinic is not operating please head to the local Emergency Department outlined in the ‘Medical Emergencies’ section below. Alternatively, please call Nurse on Call on 1300 60 60 24 for after-hours medical advice.
Fees and Billing
We are a private billing practice here at Family Health Clinic. This means there is an out-of-pocket fee across all consultations. We offer discounted rates for children under 16 years of age, and those who hold a valid government concession card. Bulk billing is at the doctor’s discretion only. Please see reception or head to our website familyhealthclinics.com.au for a detailed fees schedule.
Payments
A full payment of fees is required after your consultation with our GPs. We accept EFTPOS, cash and credit cards. Where a Medicare rebate is payable, we can process this immediately.
Please see reception or head to our website familyhealthclinics.com.au for details of what rebate is available for each consultation.
Translating Services
If you require a free interpreting service form the Translating and Interpreting Service (TIS) please let our friendly reception team know and they will arrange this for you.
Privacy Policy
At Family Health Clinic, we follow the OAIC Australian Privacy Principles as detailed here:
Any information contained in your health record is confidential and is only available to authorised staff. A copy of our Privacy Policy is located at Reception.
Communication with your doctor
Our lovely reception team will be happy to take your message and pass it on to the doctor, who will deal with it as soon as they are available to do so. Please note that you will need at least a telehealth consultation if you require a script or referral of any kind. Our staff or doctors may send medical correspondence to you via email if requested.
Test Results
A normal test result is not routinely conveyed to you. If your test result is not diagnosed as ‘normal’, you will be contacted by the practice nurse via phone call/SMS or by mail if these attempts are unsuccessful. The receptionist or nurse will advise if you are required to make an appointment with the doctor to discuss your results.
Reminders
We may send SMS reminders or letters offering preventative services appropriate to your care and circumstances. We also send SMS reminders to book an appointment with your GP for results discussion. Please let our reception team know if you wish to opt out of receiving these reminders
Appointments
Appointments can be made by calling our reception on (03) 7033 0288 or online either via our website or the HotDoc booking system.
If you are unable to make your appointment, please cancel online – if booked through HotDoc – or call the clinic on 7033 0288 to cancel. You may also email reception prior to your appointment and let them know. Please give us as much notice In advance as possible of your cancellation as there is always someone else who can benefit from that appointment.
While our doctors try to avoid running late, complex medical problems, interruptions or unforeseen medical emergencies may cause unavoidable delays. We recognise your time is important and apologise for any inconveniences and delays that may be caused.
Medical Emergencies
For all emergencies please call 000
The closest hospital emergency departments to Family Health Clinic are:
Cabrini Hospital
181/183 Wattletree Road, Malvern, 3144
The Alfred Hospital
55 Commercial Road, Melbourne, 3004
Feedback and Complaints
We have a suggestion box in our reception area for patients to complete if needed.
We also accept verbal feedback and complaints through reception which will be documented and followed up by the Practice Manager.
At Family Health Clinic, we aim to provide you with the best possible healthcare and services at all times. If you have any complaints, feedback or suggestions, please fill out a suggestion form, available at reception, or speak to our Practice Manager.
If we are unable to resolve your complaint to your satisfaction, you may wish to contact the VIC Healthcare Complaints Commissioner:
Level 26, 570 Bourke Street,
Melbourne
Victoria 3000.
